Hello All, I was having a discussion with a colleague of mine who was frustrated. He is the manager of a client support team responsible for the care and feeding of over 3000 customers. They depend on him and his team to provide prompt, efficient, knowledgeable and courteous technical support services. On a daily basis [...]
Archive for the ‘IT Productivity’ Category
The Road to Service Management Transformation: Visibility, Control, Optimization
Posted: 29th September 2009 by Peter DeYoe in Help Desk, IT Learning, IT Metrics, IT Productivity, Service Management, project managementTags: Help Desk, helpdesk, IT Transformation, Service Management
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Agile Adoption is Hard! Ask the Right Questions.
Posted: 25th September 2009 by Peter DeYoe in Agile Adoption, Agile Methods, IT Learning, IT Metrics, IT Productivity, Software DevelopmentTags: Agile, Agile Adoption, Agile Methods, Software Development
Hello All. Happy Friday! I read this article a while back but just re-read it today. If you are struggling with Agile adoption in your organization I highly recommend this one. It is absolutely right on. The Author, cspag, discusses six reasons why your Agile adoption may be failing. He formulates his reasons in six [...]
Product Owners – The Guardians
Posted: 24th September 2009 by Peter DeYoe in Agile Methods, IT Learning, IT Metrics, IT Productivity, Risk Management, Software Development, project managementTags: Agile, Agile Adoption, Agile Methods, product owner, scrum, Software Development
Product Owners – The Guardians I just read an article (blog posting) on the Scrum Alliance Website that discusses the role of Product owner in an Agile Scrum project. The author, Roman Pitchler makes some great points regarding the critical importance of the role of the Product Owner on the scrum team. As you might [...]
Lipstick on a Pig? Calling all Agile Practitioners!
Posted: 23rd September 2009 by Peter DeYoe in Agile Methods, IT Learning, IT Metrics, IT Productivity, Risk Management, Software Development, project managementTags: Agile, Agile Adoption, Agile Methods, product owner, project management, scrum, Software Development
The Body of Knowledge around Agile Software Development Practices continues to grow. It appears, anyway, that there are a lot of folks out there that have dipped their toes in the Agile waters and depending on who you talk to it is either showing great success, delivering lukewarm results or has resulted in abysmal failures. [...]
Great Educational Source for IT Learning and Knowledge
Posted: 22nd September 2009 by Peter DeYoe in Agile Methods, IT Learning, IT Metrics, IT Productivity, Risk Management, Software Development, project managementHello All: If you have not checked out the Webinars provided by itmpi.org you should. All Live Webinars are free and you can attain PDU credits for attending. Check out the entire list of webinars at http://www.itmpi.org/webinars/. The range of topics is extensive and covers the following categories: Software Measurement Software Project Estimation Software Testing [...]
