Hello All, On my blog roll there is a link to the Be Good Ventures: Joe and Wanda blog site. I found a recent blog post on the site entitled Flock or Fleece. I found the following entry on leaders to be a very appropriate description of any leader or manager, and certainly for a [...]
Archive for the ‘Service Management’ Category
Flock or Fleece?
Posted: 9th November 2009 by Peter DeYoe in IT Productivity, Service Management, management, project management, scrum3
The Road to Service Management Transformation: Visibility, Control, Optimization
Posted: 29th September 2009 by Peter DeYoe in Help Desk, IT Learning, IT Metrics, IT Productivity, Service Management, project managementTags: Help Desk, helpdesk, IT Transformation, Service Management
Hello All, I was having a discussion with a colleague of mine who was frustrated. He is the manager of a client support team responsible for the care and feeding of over 3000 customers. They depend on him and his team to provide prompt, efficient, knowledgeable and courteous technical support services. On a daily basis [...]
