Hello All, I was having a discussion with a colleague of mine who was frustrated. He is the manager of a client support team responsible for the care and feeding of over 3000 customers. They depend on him and his team to provide prompt, efficient, knowledgeable and courteous technical support services. On a daily basis [...]
Posts Tagged ‘helpdesk’
The Road to Service Management Transformation: Visibility, Control, Optimization
Posted: 29th September 2009 by Peter DeYoe in Help Desk, IT Learning, IT Metrics, IT Productivity, Service Management, project managementTags: Help Desk, helpdesk, IT Transformation, Service Management
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