Just a quick note here to supplement an article I posted earlier. In doing more research I stumbled onto this article entitled: Money for Nothing and Your Change for Free by Jeff Sutherland. Very interesting approach to some potential contract language and the responsibilities of each party. I particularly like the description of the customer participation and their ability to make changes and the Early Termination clause which supports the idea I posted yesterday that we have to give the customer some lever of control.
Follow me on Twitter at www.twitter.com/peterdeyoe